There is a problem with the poker transfer feature at BetOnline Poker. This problem has existed for over a week. Poker players are making deposits at BetOnline, but when they go to make a transfer to the poker room, players receive an error and the transfer does not go through. When players contact support, they are told that poker room transfers are down for an unknown period of time.
Players that have requested a refund of their deposit are told that they cannot get a refund and must wait until the poker room transfer feature is working again. Players that have threatened to make a charge back have been told (post #13) that they would end up on a blacklist if they did so. Players are still able to use the sports book and casino, the issue just involves the poker room. Sports and casino games appear to be a large part of BetOnline’s business, so the problem with their poker room likely only affects a small portion of their overall player base.
Since the poker transfer feature has stopped working, the Chico Poker Network has lost over half of its traffic according to Poker Scout. In April, the poker room was removed as an option for BetOnline players. Players were told that BetOnline was moving to a different poker network, but rejoined Chico a few days later.
One poster at Poker Affiliate Listings seems to think BetOnline Poker is moving to a new network. A BetOnline representative was asked to comment in that thread. As of the time of this post, there has been public statement.
I will edit this post or write a new story once BetOnline resolves the issue with their poker room.